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Refund & Exchange Policy

We at Sassy Clover strive to provide the absolute BEST client experience possible. However, we understand mistakes and accidents happen and will try to resolve these to the best of our ability. 

DEFECTS: We take careful inventory of our products to ensure top quality; however, there are times a few mishaps can slip through our fingers. If you receive an item(s) that was not up to your expectations, please contact us IMMEDIATELY for quick resolution. If the item was defected prior to shipping or not as described, we will provide an option of a refund, store credit or replace (if replaceable).
DAMAGEDWe work hard to properly package your items in bubble wrap to ensure safe delivery. However, we understand how aggressive the postal service can be on packages. Regardless of how much special care we put in packaging your order, there might be times when an item is broken. This is something completely out of our control but please know we spend hours packaging your orders with hopes it will arrive safely without any damage. While we can't control how delicately or harshly the postal service treats your package, we can control how we support you when you do have a broken item.  For most packages, we pay additional shipping to include up to $100 in insurance. Contact us to identify if your package was covered by insurance. If so, we ask that you contact USPS or UPS with your tracking number and file a claim for your broken item(s). If approved by USPS or UPS, they will reimburse you for the damage. 

If your package did not include insurance, we will be happy to provide the following options for you: refund, store credit or replacement (if replaceable).

NOTE: Any claims for damaged or defective items must be submitted within 2 weeks after the product has been received. If claims are received after the 2 week timeframe, we have the right to deny your claim. 

RETURNED PACKAGE DUE TO INVALID ADDRESS : Any returned packages will be reviewed and the purchaser will be contacted. If we mailed to the incorrect address in error, we will reship at no cost to the customer. If the customer provided an invalid address or moved without contacting us with updated address, they will be liable for reshipment costs once we have confirmed the correct address. If the customer denies the reshipment cost, we will reimburse the order and restock the items back into our inventory. Any returned packages where we are unable to reach the customer will be held for 30 days awaiting contact. If no contact is made within those 30 days, a refund will be provided and items will be restocked into our inventory. 

LOST PACKAGES: Once we mail out orders, it typically takes the postal service 3-5 business days for delivery. If you do not receive your package within the estimated timeframe, it is possible the postal service lost or misplaced your package. If this occurs, we ask that your first reach out to USPS or UPS with your tracking number and inquire on delivery. If they are unable to resolve your issue, please contact us for next steps. 

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