Shop with us LIVE
As you might notice, our website does not list many crystals. This is because we offer most items in our lives and most are quickly claimed. Our lives are conducted on TikTok on various weekdays at 7PM EST. We love engaging with our fans, customers and crystal family. These lives also give you the opportunity to sit back, relax, have fun and easily claim items you love. We share new arrivals, host auctions and play fun games. As with all Live Events, we have to set a few ground rules to ensure things run smoothly for everyone. If you are new to our LIVES, WELCOME. Below will walk you through how things work but feel free to message us with any questions/concerns. Happy Shopping!
How to Claim
Simply comment "Sassy" plus the item you are wanting to claim. If you are the first to claim during the live, a Basket will be opened with your name and the claimed item added. If this is your first LIVE claim with us, we require your email and shipping address. This can be send to us via TikTok messenger. If we do not receive this information within 24 hours of your claims, your basket will be VOIDED.
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NOTE: Everyone's view on TikTok is different. TikTok will almost always show you that you claimed first. However, our view will display comments in a different order (we cannot control this). Claims will be given based on the FIRST comment we see on our side.
Baskets & Invoicing
Baskets with your claims can remain OPEN until end of week. Pymt is due by Sunday.
UN-PAID Baskets will be cleared on Monday.
We MUST have your email & shipping address when baskets are opened. If we do not currently have this info, please message it to us on TikTok.
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After each night's live, we will email you an updated invoice. Invoices MUST be PAID in FULL by Sunday of that week. You can make partial payments during the week OR wait until the weekend and pay in full. You can pay via the emailed invoice.
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Non-Payment will result in basket being VOIDED. We will send reminders for payment. If after 14 days, payment is NOT made or you have not reached out to us we will VOID your basket and you will be BANNED from our TikTok page preventing future claims.
Save 40% on all claims
Become a TikTok Subscriber for additional benefits including 40% off all claims.
During any TikTok live, you can join as a subscriber. TikTok charges $9.99 per month for this subscription. TikTok keeps 50% and gives 50% to the host. This gives you access to additional features such as a custom badge and emoji's.
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When you join as my subscriber, I give you a 40% discount on all claims (excluding games & auctions).
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We also have a designated private Facebook Chat Group for our subscribers. If you would like to be added to the chat group, add Cassie Causey, the owner, as a Facebook friend. Then message her to add you to the private CHAT group. You MUST be a subscriber to join.
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Unclaiming
Life is CRAZY & we know unexpected things happen.
We understand there may be times when you need to remove/change items you claimed during the week. We also are aware that sometimes over claiming can happen because there are so many amazing pieces shown during our lives. We do ask that everyone be courteous and responsible when claiming. When you claim an item during a live, there may be others who want the same item. By claiming, you are taking responsibility for payment of that item.
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If you run into a situation where you must make adjustments to your basket and/or cancel, please contact us directly. We ask that you refrain from contacting our employees via their social media. The correspondence can be via our business FB, Instagram, TikTok or Contact Us section located at bottom of this page. We also ask that you DO NOT make these requests during a Live Event.
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We will do everything in our power to ensure you get the pieces you wish for. Special requests for basket adjustments MUST be made outside of Live Events.
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NOTE: If we see someone consistently requesting basket adjustments, they will be blocked from future Live Events. This is to allow us to continue to be fair to others who miss out on claims that are not being paid for.
Layaway
You WANT it - You NEED it
BUT
Your wallet won't let you get it!
You are in LUCK! YES, we offer a Layaway plan.
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Layaways are designated specifically for higher dollar items that are outside of your current budget. To qualify for a layaway, you must meet the following criteria:
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Have historically placed and paid for at least 1 order $50 or more with Sassy Clover
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Be a TikTok paid Subscriber
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DO NOT currently have items(s) on Layaway
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DO NOT have an unpaid weekly basket from a previous week
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Layaway Item is at least $25
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To Claim a Layaway, you are required to do the following:
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Communicate to Cassie you wish to Layaway item(s)
- Item MUST have a value of at least $25​
- You CAN NOT layaway more than 3 items at one time
- 10% MUST be paid at time of receiving invoice
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​Must send weekly payments (in any amount) until paid off
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Layaway duration can not exceed 3 months
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Any missed weekly payment will result in VOIDING Layaway and is NONREFUNDABLE.​
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NOTE: Weekly live baskets DO NOT qualify for layaway.
Live Moderators
Moderators are here to HELP during Live Events.
Lives can get crazy and super busy. Due to this and to ensure we don't miss claims and questions, we have designated Moderators to assist us.
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Moderators will do their best to pin claims. However, there may be instances when claims are pinned incorrectly or missed. This is due to TikTok views being different for everyone as well as filtered comments. If this occurs, Cassie will pull claims based on comments showing on her end.
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Please keep in mind that moderators are also our customers and part of our crystal family. They do not have the answer to everything and are here to help make our lives as smooth as possible. We ask that you be respectful to our moderators and Do Not private message them with your complaints. If you have any issues or questions, message Sassy Clover directly.